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I've gotten a kick out of writing since I was old enough to get kicks. While at the Amarillo Globe-News, I penned a monthly column for the Amarillo Business Journal dealing with all things Web-related. Here you'll find some of those columns with my wiseguy annotations, along with a few other samples of words strung together.
I was asked to write copy for a letter inviting the directors of the BSA Health Care System to its fundraising lyceum. This year's speaker: Dave Barry.
An award-winning staff deserves an award-winning humorist.

If you know Dave Barry, you know funny.

His fans can recite their favorite Dave Barry lines like song lyrics or movie quotes. First-time readers always find a laugh in his hilarious and accurate takes on everyday topics. He's a newspaper columnist, the author of over 25 books, a literary rock star, the subject of a sitcom, a part-time presidential candidate...oh, and he won a Pulitzer Prize. And we're bringing him to Amarillo.

John Hicks wants to thank you for the top-notch work you do everyday to make BSA a wonderful place for patients and employees. So he is inviting all directors to be our guests as The BSA Lyceum presents An Evening with Dave Barry, Thursday, October 27, 2005 at 7:30 PM in the Civic Center Grand Plaza.

You'll enjoy both an entertaining presentation and a memorable meal — the evening's menu will be created by Becky McKinley of Dining by Design and catered by Bourbon Street Cafe.

This Lyceum event is a crucial opportunity to interact with our community as they gather to hear Mr. Barry speak. All directors at the event are invited to make these guests feel welcome and thank them for their donation to this important foundation.

Please call Jo Tyler Bagwell at 212-6644 to reserve your space for what's sure to be an enjoyable evening. Two free tickets are available for each BSA director. When you call, please let us know if you'd like to serve as a greeter for our arriving donors.

We appreciate the work of all our directors, and we hope this evening will remind our staff and our community what a wonderful place BSA is.

See you there!

This appeared in a 2001-era edition of the Amarillo Business Journal. It showcases my ability to make fun of others and goad them into action
Internet: Does your Web site serve a purpose? Send it in
By JUSTIN SHUMAKER

Somewhere in the deep dusty recesses of your parents' attic sit broken dreams, dashed hopes, and unfulfilled potential.

Woodburning sets unopened. Chemistry sets long neglected. A banjo you swore you'd master.

Just think of the well-rounded adult you'd be today if you could turn a plain piece of wood into an ornate welcome sign and create awe-inspiring pyrotechnic displays with potassium and water, all the while strumming "This Land is Your Land".

You'd certainly be more interesting at parties.

As adults, though, we haven't quite outgrown the "gotta have one" way of thinking. Take Web sites for example.

Somewhere around 1997 or 1998, you probably decided you had to have a Web site. The hair and nail place next door had one, your nemesis across town had one, and your bowling league definitely had one.

So you were hooked.

"I swear I'll use it, Mom. No, I won't forget about it. Mom, I gotta have one!"

At first, it was shiny and new and it was your life. You played with it all day, you smuggled it to the dinner table, you slept with it. The future looked bright and clear.

With time, however, it lost the newness that made it so all-consuming. Eventually, you outgrew all interest, leaving what was once the center of your existence outside in the rain to rust and fade.

Yes, I realize you can't leave a Web site outside. My metaphors are getting mixed, so I'll get to the point.

Most local business Web sites are worthless. Useless. Utterly without merit. Devoid of purpose. Complete wastes of precious server space.

Do a quick Web search and try to find a local Web site that offers more usefulness than a simple phone book listing would.

In my experience, such sites are rare.

Most local sites I've seen loosely follow a pattern: name, address, phone number, an e-mail link, a big picture of the building's facade, and maybe a blinking slogan along the lines of "If you've tried the rest, come try the best."

All sprinkled liberally with ubiquitous animated clip art and slapped over a background pattern that renders the text illegible.

But aesthetics is not today's topic. I'm talking about usefulness and purpose.

From what I've seen, I would guess that precious few local Web sites accomplish anything significant and measurable, whether it's branding or direct response.

But surely my pessimism is unfounded.

Certainly there must be Web sites out there that exemplify the successful implementation of a Web strategy by a local business.

Right? You're out there somewhere, aren't you?

Well, let's make a deal. If you buck the trend, if you do not conform, if you stand out from the herd in the realm of local Web sites, I want to hear from you.

I want success stories from Amarillo area businesses which have prospered on the Web, whether it's on a local scale or global. Business to consumer or business to business.

It's no secret that most outsiders don't associate the terms "Amarillo" and "future-oriented, paradigm-busting big thinkers."

But maybe we can prove that wrong. E-mail your stories of Web success to me, or send them to me in care of the Globe-News. In a future column, I'll compile the responses and give you and your site a chance to shine.

And when it's all done, I'll use an advanced technique involving my cat to choose a random submission. The winner will receive a month of advertising on amarillonet.com.

Is Amarillo on the edge, or is it still the cattle town most folks assume it is?

I'm hoping we'll all be surprised by the answer.

In this 2001 Business Journal article I recognize and praise the usefulness of Web sites sent in by Amarillo businesses
Internet: Web sites share their success stories
These sites have found how to look good and be useful and convenient for users.
By JUSTIN SHUMAKER

A couple of months back, I once again placed you squarely on the edge of your seat with a simple challenge: "Most local Web sites don't seem to serve much purpose," I boldly and impishly asserted. "If your site actually does something useful, tell me about it."

My purpose in doing this? Well, besides badly needing a column topic, I wanted to inspire some thought and introspection among Web site owners. Does our Web site do anything for us? Is it adding to our public image? Is there anything we can improve on our site to make it a useful business tool?

Well, I should have known better than to directly challenge the technological acumen of Amarilloans. Ever a proud lot, local respondents deluged my inbox with statements of personal worth, each defending his Web site as a practical tool adding convenience and utility to the customer experience.

The owner of Auntie's House, an Amarillo Bed and Breakfast, offered a mini-lecture on Web misconceptions before discussing auntieshouse.com:

"The addition of a web page to promote a business is not the key for success as some people think or want to believe," he wrote. "It is just another addition to the marketing strategies that all work together to give a business a 'presence' in the community."

I couldn't have said it better myself, though I've tried.

Potential residents who discover auntieshouse.com can take a look at the rooms and then call for a reservation; conversely, phone inquiries are referred to the Web site for more complete information.

According to its owner, auntieshouse.com is simply "another tool in our box" to help them accomplish the goal of attracting customers.

Another approach was described by the correspondent from Amarillo's Pinnacle Community Church, whose Web site, sayingyes.com, reflects the uniqueness of the church's worship experience.

According to a member, everything done at Pinnacle Community Church asks one question: "How can we get past the walls of (people's) expectations?"

And fittingly, their Web site reflects this philosophy of differentiation. Knowing their target audience, the site's images are not of church buildings, and the language is not preachy. Instead, sayingyes.com offers a glimpse of the church "designed to make an expectation-breaking impression in the first three seconds."

The result? A Web site that is an accurate extension of the church's personality, with visitors who are a healthy balance of newcomers seeking a church home and members finding regular information.

Some local sites bank on regularly updated information to draw visitors. The owners of pproa.org post oil and gas figures Monday through Friday by 8 a.m. for info-hungry market watchers.

This constant flow of fresh content, plus a willingness by the site's owners to answer whatever questions readers have, makes pproa.org a Web success.

"All in all, the PPROA web page has done what I hoped it would do: provide timely and accurate information and give our members a jumping off point from which to explore the web," said the site's owner.

It is perhaps unfortunate that the technology doesn't yet exist to allow Web users to enjoy a drink over the Internet. But that hasn't stopped the owners of the Atomic Lounge, a Sixth Street establishment whose primary offering is a dizzying array of creative martinis, from establishing an auspicious Web presence.

Instead of simply reproducing their martini menu online, atomic-lounge.com has blended in other elements of their business.

Each artist heard in the constant stream of music playing in the lounge is listed on the site, along with links to purchase the music through a partnership with amazon.com. Hear a song you like while enjoying a martini? Go online and buy it!

The owners of the lounge also offer creative portraiture in their studio, and samples of their work are available on the site.

Clearly, the Atomic Lounge has diversified its interests. And by going beyond martinis, atomic-lounge.com is transformed from a static info-based site to an interactive commerce site with a greater potential for usefulness.

Finally, one local financial planning firm strives for salience through interactivity.

Visitors to moneydoctor.net can research stocks and funds on the site, but of greater noteworthiness are the communication tools the site owners have set up.

To encourage discussion, the site offers chat rooms in which users can talk finance. In addition, users can reach the moneydoctor.net experts via AOL Instant Messenger, allowing for instant, real-time communication.

This focus on interactivity ensures repeat visitors and gives the firm opportunities to communicate live with potential customers who may be disinclined to make a phone call.

I was pleased to discover the number of businesses in Amarillo who have a clear picture of what the Web offers and are taking advantage of its benefits.

And there is Web wisdom in each of the stories I received. Among the lessons to be learned:

From auntieshouse.com: Have accurate expectations of what a Web site can do for you. If your business or marketing practices are lacking, a Web site won't help. But if you have a solid offering backed by a viable marketing plan, a Web site can be a valuable enhancement.

From sayingyes.com: Give your Web site a personality. Spend some time making sure your Web site looks like you and reads like you and is a virtual you.

From pproa.org: Provide reasons for people to come back. That means content that is updated and fresh, content that makes people bookmark your site for daily visits.

From atomic-lounge.com: Look for creative ways to make your site an interactive, purpose-driven site. Your business may just sell martinis, or tractors, or macrame planters. But a creative mind will find a way to make a Web site something more than a simple online brochure.

From moneydoctor.net: Take advantage of the Internet's immediacy by providing ways for readers to communicate with you. Chat rooms, instant messenging, and of course e-mail and telephone give you the image on an accessible expert.

As promised, one of these businesses will receive a free month of advertising on amarillo.com for telling their story.

Want to tell your site's story? Send it to me a webmaster@amarillonet.com.

Chances are I'll need another column topic soon, and I can't get enough of those success stories!

03.02.2000: Here, I encourage the judicious use of intranets, though oddly I never actually use that word
Internet: Employee web sites can be useful resource
By JUSTIN SHUMAKER

"Boss, am I supposed to be in at 5 tonight or 6?"

"I forgot who to talk to about my 401K plan. It was in the newsletter, but I threw it away."

"I'm sorry to bug you again, but is the snow this morning deep enough to stay home?"

"I need to requisition more paper clips. Which form do I use?"

The daily free flow of information in the business world is not just between companies and customers. There is also the constant need to distribute information among employees, and (knowing the tendencies of most employees) the need to distribute it again.

As it is with many daily tasks, the Internet can help.

If you have a Web site, you know the value of being able to quickly post accurate and up-to-date information. The Web is as immediate as you want it to be, and this can benefit your employees as well as your customers.

Here at the Amarillo Globe-News, our Internet department has helped to set up a Web site for newsroom employees. The site is updated weekly, and it contains a variety of easily accessible information for reporters, photographers and other newsroom inhabitants.

Included on the site are deadline reminders, job openings, fitness club discount information...even inspirational and/or funny quotes about life in the news business.

Using this site, the newsroom can centralize its information distribution process for employees. Users can also view the site at home, allowing access to timely information on schedules or hour changes and cutting down on repetitive phone calls.

The site is password protected, an easily implemented safeguard that prevents regular folks from stumbling into the Twilight Zone of the newsroom.

Besides reminders and weekly information, employee Web sites can also reduce the amount of paper used in daily tasks.

Say you have an office manager who handles all equipment and supply requests. These requests are submitted on standardized paper forms, and the manager receives 25 of them a day.

You could easily transfer these forms online, creating an interactive form that is e-mailed to the manager when submitted. (Online forms can also be tuned to send e-mails to multiple users, so requests can automatically be viewed by any number of authority types.)

This would use less paper and compile for the manager easily viewable electronic records of all requests...pointing out, for example, the interesting fact that Jimmy in sales has asked for 43 bottles of correction fluid in the past week.

Another possible feature of your employees-only Web site could be a message board, allowing employees to post and discuss various salient office issues: for example, "Please clean out the refrigerator. A particularly aged meatloaf has taken over and is holding the kitchen area hostage," for example. Or even "Pippy, my pet spider monkey, has escaped from my cubicle. Please call Frank at ext. 3467 if you see him. Needs medication."

As you can imagine, the information posted on your employee Web site can be as fun or as serious as you want it to be. But above all, it should be a worthwhile and useful source that your employees will want to depend on.

I can hear what you're saying. "My employees spend too much time on the Internet already. Why would I want to send them there on purpose?"

The usefulness of just about every office tool sitting on a desk-a telephone, a computer, a manila envelope, a letter opener-can be abused by employees. But in many of these cases, the benefits outweigh the risks of misuse.

An employee Web site is no different. Creating a central source for timely information that is distributed to all employees simultaneously can be very valuable indeed.

Besides, you trust your employees, right?

What are you laughing at?

09.14.1998: Relating the story of the fella who asked me to take the link to his Web site off ours because he was already on the Internet
Once is not enough when it comes to the Web
By JUSTIN SHUMAKER

I once spoke with the owner of a notable Amarillo business who wanted to be removed from a Web site directory on the Globe-News site because, in his words, "We don't need to be in two different places on the Web."

Now, understand: he had a link to his site on our site, and then asked to be taken off, because he was already...on...the...Web.

If you glean nothing else from my little columns here (which is highly likely), I hope you remember this: simply having a Web site is not enough.

You need to be in more than one place on the Web. In fact, you need to be in as many places on the Web as your money and time and resources will allow.

Which is easier: seeing a business' Web address on a billboard while driving 65 miles per hour down the highway, digging around for a pen, scribbling the name down and then going home and trying to read your handwriting, or just clicking on a link and going directly to the site?

I hoped you'd say that.

Promoting your site online is the second half of getting traffic to your site. There are many ways to do this, but like offline promotion, many of the methods are easy and a few of them are even free.

Search Engines

Some Web sites get 70 percent or more of their traffic from Internet search engines. As a result, it's critical that you register your site with as many search engines and Web directories as you can.

However, you should remember that on search engines, you're competing with every other Web site out there. To be successful, you have to know a little about search engines and how they work. Registering with search engines is free, but it's not always easy.

There are hundreds of search engines on the Internet, and around 10 of those are the major players. Each of these search engines has a different method of cataloguing and searching the Internet. Because of this, you have to do a little planning and preparation if you want your site to have good placement.

There are actually two types of search engines: the "deep" engine and the "standard" engine, also known as a directory.

A "deep" search engine does most of the work itself. You point it in the direction of your pages, and it indexes your site using automated indexing tools called "spiders" or "robots."

Search engines of this type, like Alta Vista and Infoseek, return results of a search based on what the spiders find when they visit your site. So in general, your prominence is determined by how well the words on your site match the keywords someone uses for a search.

A "standard" search engine relies on what you tell it when indexing your page. Usually, directories - the biggest example of which is Yahoo! - employ real, live people who actually visit the site you submit before determining whether they will list you.

Directories return results of a search based not on the number of keywords you match, but rather by category. It's a hierarchical system, based on categories that get more narrow until they match your exact business type.

Next month, I'll discuss easy ways to make your site more attractive to the all-important search engine.

01.04.2000: Giddy with post-millenial existence, I look back at some of the Internet's busts (as of that writing) and cheer on common sense
Some great Internet ideas went nowhere By JUSTIN SHUMAKER

And so this is 2000. Does it look like you thought it would?

Even though they predate my birth, I used to love watching old cartoons that would portray life in some distant year - say, 1995 - as a fantasyland of technology and science fiction wonderment.

Highways were replaced by skyways teeming with one-person hovercrafts; happy housewives smiled as robot maids cooked and cleaned; and if you found yourself late for an appointment, don't worry...just teleport yourself there.

As I look around my world on the precipice of a major calendar change, I think to myself: Wow. Not much different here.

Now, don't get me wrong. We've come a long way in many arenas, and we can certainly do things now that we couldn't even when I was a child (roughly three years ago).

But are things really that different? Our cars still run on gas and four wheels. Some kids still say "ma'am" and "sir". And despite reports to the contrary, lots of people still meet their future life partners at church picnics and parties, not in chat rooms.

So while some things change, some things never will. Human nature, for example, does not change-and by "human nature", of course, I mean laziness and selfishness.

Now, these human tendencies aren't all bad. For one thing, laziness and selfishness have weeded out the superfluous on the Web. Users dictate what works and what doesn't on the Internet, and the human need for ease of use has given the Web a Darwinian "only the strong survive" nature.

Over the past few years we have found that because people want their Internet experience to be both rewarding and easy, several "next big things" have quickly become "remember that"?

Some examples:

Push technology

"Push" technology was once assumed to be the future of the Internet. The idea of push technology was that instead of going out and searching for something on the Internet, you would have software that knew your interests in and would deliver the information to you all day long.

The problem with this was that people don't want information all day long. They want it when they want it. For push technology to work like it should, your computer had to be constantly on and connected to the Internet. For many people, this was impossible or at least an annoyance.

In essence, push technology was a good idea, but it inconvenienced the user. So it went nowhere.

Online advertising

Not too long ago, the best minds on the Internet were scrambling to find the holy grail of online advertising. They tried banner ads, interstitials and pop-up ads, annoying little Internet mosquitoes that, as the name implies, "pop up" when you least expect it.

And, worst of all, they tried spam, sending out an oceans' worth of unsolicited and unwanted e-mail to largely uncaring and increasingly angry Internet users.

"We have the technology", Internet folks said. "We should be able to create online advertising that goes beyond what anybody can comprehend, online advertising that drives people to our Web sites in flocks."

So as we near the year 2000, how are most Internet companies promoting their Web sites?

With TV, radio, print and publicity.

Of course, not all online advertising has proven useless. A good banner ad, well-placed, can still get people to your site with a click. And a well-tended mailing list of people who want to receive your e-mail can be a useful marketing tool.

But once again, simplicity and common sense have won out. If people are online to find a news story, why would you want to anger them by forcing an ad in their face? And why, oh why, would you risk making thousands of people mad with unsolicited e-mail?

Better to grab their attention with a good TV spot or newspaper ad. Tie the online world to the offline world. Reinforce your name offline so it will be remembered online.

Will this offline approach to marketing Web sites work? Who knows? But it illustrates the principle that with Internet marketing and commerce, things eventually tend toward simplicity and common sense.

E-commerce

We are now in the middle of the next big thing, e-commerce. Predictions are being made, futures are being waged. How will it turn out? How should you play it if you're entering the e-commerce world?

E-commerce will prosper if lessons are learned from the Internet's recent history. First, make sure the process is easy and that it works. People want to find their gift easily, and they want to receive it fast.

Second, use offline and online methods to promote your e-commerce site. But don't get fancy. People are lazy and selfish, but they're also smart and unforgiving of trickery.

And finally, don't expect too much too soon. E-commerce will be big, but it won't replace human nature. And human nature will make people run straight to the local mall at the first sign of inconvenience.

Yes, we're entering a brave new world. But the sweet old world is still alive and well inside each person on the Internet, prospering the elegantly useful and eliminating the garishly useless. And to me, that's quite a comfort.

10.15.2003: In this open letter, I try to tell our readers not to fear our major redesign of amarillo.com. Despite my pleas, there was some fear. Change is hard. Especially when you move the obits
To our readers:
By Justin Shumaker

In July of 1996, the Amarillo Globe-News took a step into the future when we launched our Web site, amarillonet.com.

It was a modest effort by today's standards, but exciting: our reporters' words, our photographers' images, suddenly available to anyone, anywhere.

The Internet has been through high and low times since that year. The promise of an economic revolution gave way to the hangover of the dot-com bust, which was followed by the sober and honest assessment that while the Internet may not save the world, it has certainly changed it.

Throughout the Internet's rise, fall and rise, amarillonet.com has been a consistent presence. Each year, we added more features and content. We worked to improve layout, ease navigation and decrease errors. And we developed a relationship with many of our online readers who came to rely on us for their daily information.

What began as plain text on a white background (as seen in this early story) evolved slowly into what you see today. By December 1996, we actually had a logo! In 1998 we were in our famous Lighthouse-floating-above-Earth phase. The year 2000 saw the expansion of our logo and the takeover of the familiar blue theme.

(Showing these old pages feels a bit like displaying naked baby pictures.)

By May of 2001, our pages looked very similar to their current appearance. And so they have stayed.

Until November 2003.

A fresh new amarillo.com is on its way

In a few weeks, we will launch our newly re-designed, re-engineered and re-imagined amarillo.com.

Note the new address. We will combine the content and resources of amarillonet.com and our current amarillo.com into one powerhouse of a local Web site. It's our first major revision to the site since its launch. Most of the changes you've seen have been incremental, evolutionary. This one is big.

We had a few goals with this redesign. First, we wanted to take all the latest and best thinking on usable and friendly Web design and put it into practice. We also wanted to give our Web site a fresh new look and make it worth visiting throughout the day. And finally, we wanted long-time users to feel comfortable and at home.

We think we've reached our goals, and we hope you feel the same. Here are some other things you can expect from the new amarillo.com:

Fresh content throughout the day, tailored to meet your needs. For example, we'll emphasize business news on weekday mornings. We'll showcase great TV picks on Thursday nights. And Saturday morning, high school football results will be front and center.

Everything we offer will be easy to find within the amarillo.com domain. Prep sports, local news, city information, movie times, classified ads and much more will be in one place.

Future plans include a better, more effective search function; Web-based Classified ad ordering and payment; and easier reading through related story links.

Please take a sneak peek at our new Web site. We still have some last-minute adjustments before launch, but you'll get a good idea of the new colors and layout.

Rest assured we're not changing for change's sake. We believe the new amarillo.com will be a valuable and enjoyable resource that Amarilloans can be proud of. We know it's a big responsibility to represent our city to the rest of the world. And we are proud to be amarillo.com.

You're welcome to use the form below to let us know what you think of the preview, and to give us any ideas or requests you have for our new site.

And please keep watching. Good things are happening at amarillo.com.

Thanks for reading,

Justin Shumaker
Amarillo Globe-News Webmaster

05.07.1998: Telling people that the Internet is here to stay and brashly predicting the usefulness of broadband. So far I have been correct
The Internet is here and it's working
By JUSTIN SHUMAKER

Automobiles. Airplanes. Television. Rock 'n' roll. The Internet. Hopefully, you caught the thread that runs through all these cultural phenomena. At some point in the early days of their development, some pundit predicted their imminent demise, insisting that they'd never make it.

Well, next time you're listening to the Stones in your car on the way to the airport after checking the Weather Channel's latest report, consider how integral the Internet will be in your life (if it isn't already).

The Internet, if you've been away for a while and haven't noticed, is quietly planting strong roots all over our society. Most businesses realize that they need a presence of some kind on the Internet, even if they're not quite sure why. Your Uncle Lester probably has a personal home page with pictures of him and his dog on vacation. And every time someone like Peter Jennings asks viewers to read more about a story on the ABC Web site, the Internet gains mainstream credibility.

It's a law of nature that where the people go, the marketers go. As a result, a reliable indicator of the Internet's growth is the money spent on Web advertising. And those numbers are very surprising, according to an article in The April 13th, 1998, issue of Internet World magazine.

In 1996, marketers spent $267 million advertising on the Web.

In 1997, marketers spent $900 million advertising on the Web.

Don't bother with the calculators. Online ad revenue more than tripled over one year.

Combine that with the fact recently cited in the country's newspapers that traffic on the Internet doubles every 100 days, and it's clear that this new medium isn't going the way of horses and buggy whips.

At @marillo Globe-News Online, we are witness every month to the explosive growth of the Internet in the Panhandle area. In February 1998 our site received 609,870 page views. Exactly a year ago, the total was just 94,000 page views.

The point implicit here is one you've no doubt already heard: The Internet is the future. But the truth is that the Internet is now. It's no longer a novelty or a toy; it's an immediate source of limitless information for the consumer, and a vast expanse of effective marketing opportunities for business. Right here, right now.

And the trend will continue. In the very near future, the Internet will be as easily accessible as a television program. You want to know the movie times, how your stock is doing or whether that sweater comes in blue? Consult your computer, which will be connected 24 hours a day to the Internet, just like your TV is connected to cable.

When the Internet is as easy and quick to use as a TV set or telephone, it will have established itself indelibly as a part of all our lives. And that day is just around the proverbial corner. But don't take that as a prosphesy of doom. Take it for what it is: good news representing a wonderful opportunity.

The times, they definitely are a-changin'. And remember who wrote those words - Mr. Dylan's still around winning Grammys, even after he went electric.

07.21.1998: I blaze a Web trail by telling people how important it is to secure a domain name that reflects their business name
How to promote your Web site in the real world
By JUSTIN SHUMAKER

There are two worlds: the real world, where you have house payments and back pains and whining kids, and the online world, where everyone is beautiful and well-proportioned and the neighborhood hardware store can look as big as Builder's Square.

When promoting your Web site, it is important to remember both worlds. Consider the fact that most normal people spend 90% of their time in the offline world, and you can see the importance of telling people about your site through more traditional means.

Register a Personal URL

The most important step in offline promotion is acquiring your own URL or, as some people know it, domain name.

Remember the early days of the Web. You'd see people's Web address from time to time, and it would be some unruly morass of letters like

http://www.hobokenonline.com/userspages/~somethinsomethin/bobshouseofboots.html

As ugly as that is, it's still better than what it represents. Each Web site has a numerical address like 195.201.162.1. Through domain names, we can give sites a more intuitive address that has many obvious benefits.

First of all, it's easy to remember. If your business name is House of Enchiladas, and you tell someone over the phone that they can read all about you at houseofenchiladas.com, it's going to stick with them.

Second, a personalized domain name is easy to print, and less prone to mistakes. Your domain name should be everywhere, and a short, to-the-point name will serve you well.

Third, it allows people to visit your site simply by guessing. If you want to visit the Amarillo Globe-News Online (please do!), our address is amarillonet.com. But we have also registered amarilloglobenews.com, because we realize that as people become more experienced with the Web, they know that quite often a business' name is its Web address.

Fourth, having a personal domain name increases your chances of getting listed on directories like Yahoo!. With a personal domain name, you're viewed as more serious about your Web site; the assumption is that your site will be of higher quality than one with a longer name.

And finally, a personal domain name just looks really cool. It tells the world that you know what you're doing, and that you're not a newbie.

How Do You Get One?

Getting a domain name is easy. You can do it yourself, but it's better to have an Internet Service Provider or Web consultant do it, for one reason: before you can have a domain name, you have to have access to a name server that will host the domain name.

In other words, you can't just buy a domain name without having any place to put it. That's not to say that your Web site has to be ready to go before you can have a domain name; it just means that you have to have a name server to put it on, and there aren't many people with a name server sitting around in their garage.

It is important to register a domain name for your business as soon as possible, even if you don't yet have a Web site. Unless you're quite sure that your business name is so unique that nobody would ever want it, you might find that the name you want is taken by the time you get around to registering it.

You can basically have any name that isn't taken, but names are being snatched up every day. Also, there are no rules regarding corporate name and trademarks. Someone can take your business' name as their Web address, and all you can hope to do is buy it from them...and people aren't always nice in situations like that. It's smart to plan now.

Justin Shumaker works in the New Media department of the Amarillo Globe-News. He can be reached at 345-3467 or online at amarillonet.com via the Internet.

Last Month, Revisited

Allow me to clarify a point I made last month about page counters. I stated that page counters often detract from a site's design and may otherwise affect your site's image: if the number is small, your site looks unpopular, and if it's huge, you may look disingenuous.

Nonetheless, it is extremely important for you to monitor your site's traffic. A solution is to make sure the host of your Web site provides you with regular traffic reports. They'll be more detailed and accurate. And if you still feel you need a counter, place a small, text-based counter inconspicuously on the page.

Next month, I'll talk more about domain names, including cost and how to choose an appropriate address. Also, I'll discuss more ways of promoting your Web site offline.

10.08.1999: I advocate for the use of well-tended mailing lists. This was before databases. (Right?)
Internet: Proper Web site management brings visitors
By JUSTIN SHUMAKER

In my last column I placed you squarely on the edge of your seat with a promise: "Next month," I said, "I will give you simple details on how to run a successful e-mailing list."

It's been 30 long days, and you look uncomfortable sitting there like that, so let's get to it.

If you remember, I reminded you last month of the importance of having a Web site worth visiting to ensure online success. If it is an empty digital sales pitch worth visiting only once, your online venture will return void.

The best way to attract traffic is to provide useful content that changes regularly. An easy way to accomplish this is by sharing your knowledge in your field with your Web site visitors.

Every week or so, you can tap your experience and skills with a fresh online article. Customize the following example to fit your business: "Big [your name here]'s Weekly [your area of expertise here] Rantings".

Because you are an expert, you can expect that many will want to read "Big Jim's Rototiller Rantings."

With weekly content and a potential audience in hand, your next step is to find a method of delivery. An electronic mailing list can do wonders.

An e-mail list is voluntary, so you don't anger people with "spam." It's instant, so you can reach people when you want. And it's an enticement to visit your site, making it successful.

To set up an e-mail list, you'll need the following: a Web site; some spare time; and the Microsoft Outlook Express e-mail program.

Now, I'm not connected with Microsoft, if you don't count my Uncle Bill. But I have found that Outlook Express has features that make e-mail list maintenance easy. Your favorite e-mail application may do the things I detail here. If so, go for it.

Place conspicuously on your Web site an announcement telling visitors what your e-mail list is (a regular feast of relevant information), what they'll get from being a member (knowledge, tips, perhaps discounts or prizes) and what you won't do with their e-mail address (sell it or trade it).

Provide a link to your e-mail address that those interested can click on. If you maintain your own site, you can add this code into the e-mail link to give the e-mail a specific subject:

This little code means that when someone clicks on the link and sends you an e-mail, it will have this exact subject: "Subscribe Me to Your List!"

In Outlook Express, click on the icon in the left column that says "Contacts." Click next on the "Mailing List" icon. This creates an untitled mailing list as a subfolder of your "Contacts" folder. Name it "Weekly Mailing List Recipients" or something equally descriptive.

Now, when you receive an e-mail from people who clicked on the mailing list subscription link, you'll know it by the subject of the e-mail ("Subscribe Me to Your List!"). You can then manually add their name to your mailing list.

You can also use the Outlook Express "Mail Rules" function so that whenever you receive such an e-mail, the sender's address will automatically be added to the mailing list. For a brief tutorial on this, look here:

http://www.amarillonet.com/tutorials/mailinglist.html

Once you've compiled a mailing list, you need only click once on the list icon, then click "Mail to:." Fill the e-mail body with your wisdom, click "Send Now," and you have successfully e-mailed your thoughts and advice.

Some tips once you're up and running:

  • Don't put an entire article in each mailing. Include enough to interest people, then provide a link to your site where they can find the rest. This will bring traffic to your site, where you can offer them much more.
  • Provide instructions in each mailing detailing how people can unsubscribe from your list.
  • Offer a reason - discounts, prizes and exclusive offers - for people to join the list other than regular information.
  • Keep your e-mails in plain text. Many of today's programs let you customize your e-mail with graphics, backgrounds and color. That may be swell for sending the Christmas letter to Aunt Ruth, but many people don't have the time or the latest software to view these fancy documents. Save the graphics and colors for your site.
  • Encourage recipients to e-mail you with questions or suggestions. An e-mail list is a form of community, and the more you encourage interaction, the more likely you are to build customer relationships which will benefit you and your faithful followers.
04.06.1999: I urge calm on the early Internet prairie in the face of virus warnings, urban legends and kidney thieves
Online, ignore false prophets, heed real warnings
By Justin Shumaker

There is no shortage of warnings on the Internet. Take a quick gander at your e-mail, and you'll see:

WARNING! Hackers are hunkered down in dark basements with sophisticated equipment intercepting your credit card numbers like so many unsuspecting salmon swimming upstream.

WARNING! The "Happy Fun Times" virus is spreading across the Internet. The "Happy Fun Times" virus will eat your hard drive, your pants and your dog. Beware the "Happy Fun Times" Virus.

WARNING! Slobovian Nationalists are invading the country to steal your kidneys!

Warnings like this often prey on Internet users' distrust of their own technological and societal knowledge; "If it's in my e-mail box, it must be true," they say.

Well, let us set the record straight.

Security on the Internet has progressed to the point that it is very, very difficult for someone to steal your personal information, if you are using a secure browser on a secure site. How do you know if you're secure? Look in the lower left corner of your browser. Is the little padlock closed? If so, you're alright.

At this point in the development of the Internet, the rule of thumb with online transactions is this: if you know and trust the people behind the Web site, buy all you want and don't worry. In other words, Barnes & Noble's Web site is most likely as secure as Fort Knox. Bill's Book Barn in Walla Walla, Wash.? Probably not a good bet.

As far as viruses go, you cannot get a virus on your hard drive simply by reading an e-mail. Here are the facts, straight from the alt.comp.virus list of frequently asked questions:

"Any file virus can be transmitted as an E-mail attachment. However, the virus code has to be executed before it actually infects."

In other words, you have to run the file that's attached before the bad stuff can happen. So if you get an e-mail claiming to have infected your computer, don't panic. Just delete any e-mails with attachments from someone you don't know.

And all the talk about kidney stealers? That, along with the Neiman-Marcus cookie recipe and the chain letter about the little girl whose dying wish is to receive e-mail from you, is just not true. They're "urban legends", the ghost stories of the late '90s.

Want some fun? Take a look at

http://urbanlegends.miningco.com/

You can read about the kidney stealers, the baby spiders, the virus hoaxes and whether or not Bill Gates is the devil.

Despite all my words of comfort, wise Internet users shouldn't let their guard down totally. There are some warnings you should heed ... such as this one.

There is a cadre of nefarious types out there who are lying in wait to steal your money when you attempt to register a domain name, that all-important designation by which people access your Web site.

Currently, there is one company that has exclusive authority to grant you a domain name. It's called Network Solutions, and its Web site is at:

http://www.internic.net.

But some wise guys, perhaps students of human nature, have set up a Web site at

http://www.internic.com.

They claim to "take all the hassle out of the domain name registration puzzle" - all for a healthy fee on top of what InterNIC charges.

The problem with that is that the InterNIC registration process isn't really that much of a hassle. Also, despite their legalese disclaimer, the folks at internic.com are obviously hoping to intercept those who don't know better and extract a profit from their lack of knowledge. And in our book, that's plain wrong.

So what are today's lessons? Go to internic.net to register domain names. Avoid internic.com. Don't believe everything you see in your inbox.

06.13.1998: Some 1998-style basic tips on Web site maintenance. Includes: killing your Web counter and a bold anti-blinking text stance
Preparing your Web site for company
By JUSTIN SHUMAKER

OK. Let's say you're a forward-thinking individual. You've decided that simply having a Web site isn't enough, and you're ready to put that site to work by promoting it. "Visitors through promotion" has become your mantra, and you're committed to putting your Web address in front of anyone who'll look.

Before the flood of traffic comes calling, take a look around your Web site. Is it ready for company?

You should concern yourself with two issues when preparing your Web site for visitors. The first is content, and the second is the presentation of that content.

Have content

First, a word about content: HAVE SOME. Try to make your Web site more useful than just being an online brochure. Make your Web site a place people will want to revisit.

Give people a quick how-to if you're a service-oriented business. Offer a tip or factoid. Do something to lend the appearance of giving, not just selling.

In general, Web users love free stuff, even if it's just information, and they hate the hard sell. It will benefit you to have a charitable attitude regarding the content your Web site provides.

Organize the site

When you have all your content and information together, make sure it's well-organized. Each page of your Web site should deal with one single broad topic or product or service.

Next, update your site regularly. You will likely lose customers forever if they visit your site on more than one occasion only to find it exactly as it was the last time they were there.

Finally, make sure you take advantage of the two-way nature of the Internet by putting your e-mail address in prominent, preferably static locations throughout your site.

List of annoyances

After looking at countless Web sites, I and my intrepid colleagues have amassed a list of common Web site "features" that are annoyances, not enhancements.

First, beware of blinking text. It is hard to read, its liberal use gives a kind of second-class air to your site, and it can even render illegible some of the normal text that follows.

Second, rid your site of the ubiquitous "Web Site Under Construction" logos. Here's a secret to share with your friends: ALL Web sites are under construction. That's the beauty of the medium.

Third, avoid an over-reliance on common clip art. There are graphics and borders and other little blinking, spinning things that we have seen on (roughly) 157 different Web sites, and they look equally poor on each site.

And that brings me to my fourth annoyance: page counters. Unless you have a sentimental attachment to your counter, you should consider losing it. Why? First, counters rarely coordinate with the design of a Web site, adding to a site's disjointed feel; second, they're just another graphic to load (all those kilobytes add up quickly); third, they often don't work; and fourth, who cares?

Your site has now been scrubbed to a shine and you're ready for company.

09.11.1999: I tell readers not to let a monkey drive them home, demonstrating again my over-reliance on monkeys as sure-fire comedic devices. I also tell them Web sites worth visiting must have content
Make sure your Web site is worth visiting
By Justin Shumaker

If you're a regular reader of this column (thanks, mom!), you know that one of my mottos, other than "Never let a monkey drive you home," is this: If you want people to visit your Web site, make sure there's something there worth visiting.

The best way to ensure that your site has a purpose is by providing content. Actually, considering that a picture of you and your cat visiting the Grand Tetons could strictly be considered "content", let me revise that. You need to provide valuable, practical content.

Here at the Amarillo Globe-News Online, we don't have a content problem. Our need for content is satisfied by the fact that every day, people in Amarillo do things, legal or not, that other people want to know about. A reporter writes it, we put it online, and just like that, we have valuable content that draws people.

But do you, Mr./Mrs./Ms. Businessperson, have content that will keep people coming back? Does your site change regularly, or has it been the same since the first Clinton administration? Are you providing people with valuable info, or a big digital sales pitch?

If you're in business, it's likely that you know something. Maybe you know exactly which peppers make chile rellenos a divine experience. Maybe you know how to find the best mortgage rate. Maybe you know the right time to plant marigolds.

The point is, you're an expert in your field. You can draw upon your knowledge to give your site's visitors something of use. Perhaps you can benefit from this information sharing, as well.

So let's say you know enough about your field that you could put together a weekly column of tips, advice, how-to's or simple thoughts. Now, how do you get people to read it?

A great way is to start an e-mail list. Somewhere on your site, you can have a way for people to sign up to receive your pearls of wisdom in their inbox. Because visitors are choosing to place their name on your list, you will not run the risk of being labeled a "spammer." It is also a good idea to assure people that their e-mail address will not be sold, traded, or used for any purpose other than your weekly mailings.

So someone comes to your site and sees a link that says "Click here to receive 'Big Jim's Weekly Rototiller Rantings' via e-mail." They click, they sign up. Each week (or whatever regular interval you choose), they receive your e-mail newsletter detailing the finer points of rototiller technology and methods.

So what goes in this weekly e-mailing? You can include a complete column, or you can put a sizeable introduction with a link to your site for the full story. This will drive traffic to your site, and once people are there, you can present them with more information.

You can also include brief marketing messages, such as sales, new products, and other items relating to your business. Another good idea is to solicit questions from readers that you can answer in the next e-mail.

If you do it right, an e-mail newsletter will benefit you by reminding people of your site, and reinforcing your image as an expert.

Since they requested your mailing, you'll be talking to people who are likely to be receptive to your message. Before long, an e-mail list such as this will build up relationships with readers who may become lifelong customers. You're giving away a little information with the chance for a big return.

Does all this sound good? Putting it together is easier than you might think. Next month, I will give you simple details on what software you need (hint: it's free and you probably already have it) and what skills you need (hint: they're free and you may already have them) to run a successful e-mail list.

08.05.1999: Ah, the Internet before Google. In this article I decry search engines as worthless and stupid. It's a good thing Google wasn't a big thing, because I'm sure my background would have undergone a through investigation
Search engines lack power to cruise the Internet
By Justin Shumaker

The headlines hit the stands in early July: "Search engines lag behind." "Search engines fail to keep up with Internet." "Search engines stink like last week's goulash."

To the Internet user, this was second-hand news.

If you have tried the Internet lately, you may suspect that the "needle in a haystack" proverb seems preferable.

Scientists at the NEC Research Institute got paid to mess around on their computers and they discovered what we already figured:

  • The World Wide Web contains (as of this writing) 800 million pages.
  • The most complete search engine, Northern Light, indexes only about one-sixth of what's out there.
  • The three largest search sites (Yahoo, Excite and Lycos) ranked at the bottom of the list for percentage of coverage. Do you "Yahoo!"? If so, it's with only 7.4 percent of the available Web pages.
  • The top 11 search engines chronicle only 42 percent of the Web.
  • Popular pages become more so, while new pages have more difficulty in being recognized.

Getting a new site or a modified existing site recognized by search engines can take six months or more.

So, why cannot search engines improve?

There are a few theories, but most likely is that the Internet is growing too fast for technology to keep pace. Experts say maybe in 10 or 20 years growth will slow, technology will catch up and we'll be OK. Of course, in 10 or 20 years, we may all have search engine chips implanted in our cerebrums, rendering the point moot.

Another valid explanation is that search engine companies have lost interest in completeness. The name of the online game today is portals, all-in-one sites where you can find news, stock quotes, jokes, recipes, Icelandic novels, and, oh yeah, you can do searches, too.

With their resources pointed more and more toward being übersites, it's no surprise that search engines are being left in the dust, like the Coyote when the Roadrunner (in this metaphor, the rapid growth of the Internet) turns on the afterburners. Beep, beep indeed.

So there's the bad news. Now, what does it mean to you, Mr. or Ms. OnlineBusinessperson?

First, it validates the saw that you can't rely on one communication form to get people to your Web site.

It may seem like a cliché, but it's still true. To succeed you can't hide your Web site. The big trumpet we've relied on has been muted, or proven to be a cheap toy bugle. Whichever metaphor you choose, it remains that you can't rely solely on search engines.

Even more vital, your Web site should be part of your larger marketing plan. Placing your URL everywhere you place your phone number is a good rule for starters.

Those in traditional advertising may say your URL wastes advertising space. If your site isn't worth visiting, they may have a point. But if your site is content-driven, advertising should be a given.

In essence, the search engine study tells us that your business is likely to be have an unlisted Internet number. Even if it is listed, you're subject to another trend: Savvy users eschew search engines and visit favorite sites. Often, they'll type your business name, www.yourbusinessname.com, and expect to find the site. If not, they may just give up.

Based on these ideas, you don't want to spend too much putting your name in a directory that's harder to get into than a country club.

Your energy should go toward placing your URL in the minds of your market so it's there when they need it.

This all seems like a big downer, right? Well, the study's bright spot is that pornography makes up only 1.5 percent of the Web's content. If the best search engine only catalogs one-sixth of what's out there, then the math shows that search engines will only give us .25 percent porn. Maybe the Internet's a nicer place than we've been told.

Just don't expect to find anything on it.

06.07.1999: To heck with speed, I say! Give me Flash and images and lots of stuff! I think I remember what I was talking about here...
Advancing technology returns quality to Web sites
By Justin Shumaker

Ask any Web designer worth his weight in pixels and he or she will tell you that the overriding principle in Web design as of June 1999 should be speed. The people want what they want now. Don't make them wait.

There's a history to this attitude, but don't be surprised if it changes fairly soon.

If you're a fairly perceptive Web user, you may have noticed an ever-evolving trajectory in Web design that has gone something like this:

In the old days (oh, gosh, the early 90's), the Web was text-based. Geeks fired up Lynx and went link-crazy. The backgrounds were gray, the links were blue, and everyone rested well in blissful ignorance of what was to come.

After a while, the Web exploded in an acute fit of image-craziness. With the advent of Mosaic and Netscape, images became the stars of the Web, with text acting in a supporting role. (Paradoxically, this directly contradicted the ability of the equipment at the time-most folks had 14.4 modems, and yet Web page download times were increasing with unbridled enthusiasm.)

And along with the pictures, the more sophisticated and financially endowed Web sites went on a technology rampage, adding animation and sound and plug-in-requiring content by the truckload, never asking themselves if people wanted all this flash.

Then, the backlash came.

As people like your Aunt Edna jumped on the Web by the thousands, they became less patient with the waiting time. The geeks understood that this much data wasn't meant to travel through existing phone lines; however, Aunt Edna's frame of reference was TV and radio, where you don't have to wait 30 minutes for an episode of Matlock to download. You turn it on, it's there.

Back when Web pages consisted primarily of pictures of people's cats and lists of their favorite rock bands, this was okay. You're not out to earn anyone's business when your Web site contains pages and pages of amateur poetry.

But when you're using a Web site to make money, as even Aunt Edna is now doing with her crocheted Kleenex cozies, the user's experience holds great importance. And what was the user's main complaint? "It's too slow!"

So the battle cry, bolstered by market research, went forth: "Faster! Faster! If our users have to wait more than 5.78 seconds for our page to load, all is lost!"

And that brings us to where we are today.

Amateur pages still look like they did a few years ago, with horrid backgrounds and huge pictures and insipid "Under Construction" clip art.

But have you taken a look at the major search engines lately? How about the more popular online stores, like Amazon.com and Barnes & Noble? What you'll notice is that they all load quite quickly. But you may also observe a strange sense of ... sameness.

In today's realm of faster-is-better Web sites, we have reduced pages to the least common denominator, taking away all that is deemed extraneous, and therefore all that serves to identify.

Take a look at most major Web sites today, and you'll find that images have been reduced or removed, and in their place, colored tables and text are being used to sell a product or deliver a message. They're fast, sure, but do they excite? Do they set their company apart? Do they have personality?

Now, please don't misunderstand. I'd be a fool to say that speed doesn't matter. It does.

But I do believe that we will soon see another shift in Web design trends-a shift backwards or forwards, depending on your point of view. I predict (and this is on no way a bold prediction) that you'll notice a return to the use of graphics and additional technology (like Macromedia's Flash) on Web sites, and emphasis will be shifted from speed to completeness and quality of content. Why?

The first reason is advancing technology. With cable modems, DSL and the like, wait time is slowly dwindling as the Internet user's main complaint.

The second reason is that companies will begin to see that if they offer something users really want, users will wait for it.

As the Darwinian process runs its course, Web sites that don't measure up will fall by the wayside and the ones who can deliver will flourish because they make people happy. They will gain customers based on their reputation and performance, and as the customer's happiness and loyalty rises, so will his tolerance of waiting.

So what's the moral of the story?

Stay on top of the trends if you're in the Internet game for the long haul. Know your users' patience threshold, and for gosh sakes, work hard to provide services or content that people don't mind waiting for.

And finally, in your (altogether justified) exuberance to make your site faster, faster faster, be mindful that you don't engineer the personality right out of it.

02.08.1999: In praise of the banner ad, the coin of the realm in the late '90's
There are pros, cons to banner ads
By Justin Shumaker

"Click here." Familiar with those words? If you are at all familiar with the Web, you should be. Those words adorn the majority of the ubiquitous banner ads that populate the Web like weeds. (Or fragrant flowers, depending upon your point of view.)

Banner ads are the most common form of paid online promotion, and they make up the largest percentage of money spent on online marketing.

In general, banner ads are like small billboards placed in strategic locations within Web sites. They can be of many sizes, and are usually composed of words and graphics. Banner ads also are usually clickable, linked to the Web site that they are advertising.

Among the benefits of banner ads is their immense measurability. When you place a banner ad on a site, upon its completion you will (or should) receive a highly detailed report telling you all about your ad's run.

It will contain information such as how many times your ad was seen (called "ad impressions"), how many times people clicked on your ad (called "click-through's"), where your ad was when it was seen, and the dates and times of your ad's impressions and click-through's.

With all this information, it's easy to quickly, on an almost real-time basis, monitor the success of your campaign. What other medium of advertising offers that?

Another benefit is that you can target your ad to exactly the audience you want. By choosing Web sites which reach your customers, you cut down on waste; you can target even further by having your banner ad scheduled to reach users using certain computer operating systems, certain browsers, or who are visiting from specific regions.

Banner ads are also graphic-based, so you can easily use color, art and animation to emphasize your message.

The biggest drawback to banner advertising is its cost. Given all the free methods of promoting your site, it may seem like banner advertising is not important. However, if you're serious about establishing an online presence, banner advertising is the method that gives you the most control, measurability and, in many cases, results.

Where Should I Place Banner Ads?

The biggest factor in deciding on a Web site to advertise with is traffic. If a site doesn't get any more traffic than yours, paying them money to advertise your site is plain silly.

But traffic isn't enough; a site should have traffic that would be inclined to care about what you have to say. Advertise on sites that are relevant to your business, whether by content or region.

And remember that your business is associated with the site you advertise on, so if your mother wouldn't approve, stay away.

And ask the Web site's representatives some questions, like:

  • What are your site's monthly traffic figures? (Be sure you understand the difference between "hits" and "page views".)
  • How often will I get reports?
  • What is in the reports?
  • Will my banner be in one place all the time, or will it rotate around the site?
  • Where will the ad be on the page?
  • What is your average click-through rate? (Click-through rate is the percentage reached by dividing the number of clicks your ad receives by the number of times it was seen. The average click-through rate on the Web as a whole is from 2-3%. Anything above that is successful. However, keep in mind that even if people don't click on your ad, you have benefitted from them seeing your company's name and Web address. That's called branding, and even if it isn't as measurable as click-through's, it's very valuable.)
  • Finally, how much does it cost?

And when considering banner advertising, or any other form of paid online promotion, remember your goals. Do you want traffic? Online orders? Calls? If you know what you expect from your Web site, you'll know how handily your Web advertising is meeting those goals.

10.15.1998: All about how to make your site show up on search engines. I also call for moral rectitude while optimizing one's keywords. Ethics and facts! Plus I use the word "rapscallion," a term I'd like to see more of in today's Internet columns
Make your site more attractive for search engines
By Justin Shumaker

There are a few things you can do to make your site more attractive to search engines, both deep (those that automatically index your pages) and standard (also called "directories"; those that arrange sites categorically).

First, make sure all your pages have a good, descriptive title. Search engines usually give the most weight to the words between the page's title tags.

So don't just title it -make it something like Your title should have two of your site's most powerful keywords in it - hence, "enchiladas" and "margaritas".

Second, you should use tags on all your pages. We may be approaching the realm of the computer geek here, so if you're not at all technically inclined, you can leave this up to the folks who do your site.

Tags are part of the HTML code that deep search engines use to determine what your site's all about. If a page doesn't have any tags, search engines usually use the page's first dozen or so words as a representation of that page's content.

There are two kinds of tags: descriptions and keywords.

Your description should be short (150 characters maximum), yet complete, and describe your Web site, not your business. Something like: would work well.

When choosing keywords, try to think like someone who would be searching for your site. Include general and specific words and phrases, and variations on those keywords. Also include common misspellings of your keywords.

You might have the bright idea of including keywords that have nothing to do with your site, like "Lewinsky" and "South Park", thinking it will attract visitors. But even if it does work, once someone gets to your site and sees what it's really about, all you've accomplished is making them angry.

Here's an example of good keywords for Big Bob's Bait Shack:

Important Stuff at Top

The third thing which will prepare your site for search engines is putting your most important content toward the top of the page. Some search engines, like Lycos, give precedence to the words at the top of a page. So if Big Bob was particularly proud of his collection of bass lures, he would put that information at the beginning.

Don't Try to Be Tricky

And now, a warning: don't try any fancy tricks like loading your page with keywords repeated a hundred times. Also, stay away from slick practices like hiding keywords on your page by blending them into the background. Just like most "quick and easy" things, these practices will turn on you.

Search engines, or rather the people behind them, are not stupid. They know the same tricks you do, and they have tuned their processes to ignore shady derring-do. Some will even disqualify your site if they catch you being a ne'er-do-well.

Another thing to remember is this: whatever you're doing to stack the cards in your favor isn't exactly a secret. Anyone anytime can easily view your site's source code, and you'll be exposed for the unethical rapscallion you are. So play fair.

03.11.1999: How much banner ads cost and why you should buy loads of them
Internet advertising: how much is it?
By Justin Shumaker

Internet advertising pricing is still in its infancy, but, in general, one of three methods is commonly used.

Last month, in this very column, I discussed online banner advertising. If you were out of the country, here's a brief recap: banner advertising can be highly targeted, it allows for a variety of creative expression, it brings traffic directly to your site and you can determine at any minute how successful the campaign is.

But there's another big question. It's the question that makes the world go round.

How much does it cost?

There are a few different models for Web advertising pricing. But first, some generalities. The bigger the site's profile and popularity, the more you'll pay. Also, if you target specific pages or users within a site, you'll probably pay more than if you run an ad all over the site.

When you advertise on a Web site, you're going to pay in one of three ways: flat time-based fee, cost per thousand impressions, or cost-per-click. There are all sorts of other payment schemes shaping up out there, but for now, these are the most common.

And, because of the relative infancy of online advertising and the lack of hard and fast rules, most sites are still very flexible in their negotiations.

Flat Fee

A time-based fee is just that: you pay a flat fee to advertise for a period of time, and your ad runs until time's up. There isn't a guaranteed number of impressions or click-throughs; the only guarantee is that the ad will run as long as they say it will, and what happens will happen.

One example of flat-fee pricing is a site sponsorship, where you are the sole sponsor of a site or a page within a site. This guarantees you exclusivity, but may be more costly since the site is giving a bit of their site to you and you alone.

Cost-Per-Thousand Impressions

With this method, you decide up front how many times you want your ad to be seen, in multiples of 1,000. Sites charge you a fee per thousand impressions, and your ad runs until it has been seen the number of times you ordered.

Cost-per-thouand impressions varies widely, but the average cost is around $30; this cost will be higher for targeted pages.

Cost-Per-Click

The most results-oriented pricing method is cost-per-click, where you pay only when people click on your ad. In general, you can expect to pay $1 to $2 per click. This is great for advertisers, since they pay only when their ad gets results by receiving a click. It's not so great for the site you're advertising on, since they have to deliver your ad until it is clicked on the number of times you ordered.

If you can get a site to sell you ads on a cost-per-click basis, do it. It's perhaps the most waste-free and efficient way to advertise - in any medium. Can you imagine placing a TV ad and saying, "How about if I just pay for each person that calls from this ad?"

Advertising on the Internet, while just a piece of the marketing puzzle, allows for this and other benefits unheard of in other media.